Members, non-members and guests
Contact and identification details
We record your name, postal and email addresses, telephone number(s) and contact preferences when you enquire on our website or when you sign in as a guest at our Gym. If one of our members makes a booking for you as a guest or recommends you as a friend they may provide us with your name, phone number and email address.
Session and device details
We record your name, email address, your device’s MAC address and IP address when you log on to our wireless network.
Payment details
If you pay for goods and services in our club by card we record your payment card details.
Usage and attendance details
We may capture your image on CCTV when you visit one of our clubs.
If you use our website we record information about the URL you came from, your device’s IP address, your browser type and information about where your device is located.
If you use one of our treatment rooms we may keep a record of your booking and a consultation card which holds information about your general health and treatment.
Correspondence and incidents
If you contact us we may keep a record of that correspondence and any comments and responses you submit via surveys and our feedback system.
If you or your child is involved in an incident at our club, we will record details of the incident.
Details about your child
If your child attends a supervised activity at one of our clubs we keep a record of their attendance, emergency contact details and essential health information e.g. allergies.
Members
In addition, if you are a member, we may collect and process the following data about you summarised by category:
Contact and identification details
We record your date of birth and gender. We may also take your photograph when you join. We store your user name and password if you register online with us. If you give us evidence in support of your membership application we will keep it on file.
Session and device details
If you use our mobile app we record your usage data and location (if your device settings allow).
Payment details
We keep details of your membership package and fees for you and others linked to your membership and the payments you make to us. If you pay your membership and other fees by direct debit we keep a record of your bank details.
Usage and attendance details
We keep a record of when you swipe in to the Gym using your membership QR code. We also hold information about class bookings. We keep a note of vouchers and guest passes issued to you. We keep a record of your health and fitness goals if you choose to share them with us.
Your personal circumstances
If you give us evidence of relocation, redundancy or a medical condition in line with our cancellation or suspension policy we will keep it on file.
Information we receive from third parties
If your membership is connected to your employer they will give us your employee number. If you connect your wearable device to any of our equipment in club we will automatically receive data from it. If your device is registered with us, we may also receive usage data from the supplier.
Details held by other service providers
We may make available to our members some services which are provided by other companies. In each case, they are responsible for telling you about any personal data which they collect. Examples include our website, MyZone, ClubRight
Non-members and guests
If you are not a member we use the information that you provide or that we collect in line with this Privacy Policy and our Website Terms of Use on the basis of our legitimate business interests unless otherwise stated for the following purposes:
Contact and identification details
We use your contact details to respond to your enquiry or manage your booking and to let you know about our products and services which may be of interest (including through the use of email, phone and text if you have agreed to receive this information from us electronically).
Session and device details
We use session and device details to manage access to our network and to make our website easier to use.
Payment details
We use your payment card details to collect payment for goods and services.
Usage and attendance details
We use CCTV for the prevention and detection of crime and the health and safety of guests, members and staff. We use information about website usage to make our website easier to navigate.
We use the information you give us when visiting the therapy rooms to manage our bookings and to inform our therapists when offering treatments. We need your permission to process information about your health and we will be unable to offer any treatments without it.
Correspondence and incidents
We use your feedback to improve our facilities and services and to assist us in dealing with any query you may have. We record details of incidents to comply with our obligations under health and safety legislation.